State Farm® Insurance Agent Jessica Runnels

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

KJ4ZOY

August 3, 2023

5 out of 5

"I am writing to compliment Jessica Runnels State Farm Agency. A couple of years ago, my wife and I moved to the Austin metropolitan area from another state. We needed to have a local insurance agency. I picked a link in the State Farm website, that I thought was just taking me to their headquarters customer service group. I was actually connected to Ms. Runnels brokerage. I wasn't sure to begin with...I live North of Austin, they are South. But after I received profession, accurate, cordial and useful service from the Staff, I was glad I landed here. I trust them. While writing, I'd like so specifically compliment Kelly H. She is now my go to for what I worry about are problems. Kelly 'fixes' everything, or provides ideas to structure my service quickly, confidently, professionally and with a smile. I'm sure her value is appreciated, but particularly as a retired corporate manager in a face the public position, I would be remiss if I didn't call her out for specific commendation. I'm a long term customer. They've earned it."

stepfone montgomery

April 19, 2023

5 out of 5

"This is one of the best agencies I have ever had the privilege of doing business with. Very attentive, the highest customer service and professionalism ever experienced. If you are looking for insurance, this is the place."

paul autrey

April 18, 2023

5 out of 5

"Great group of people, always very helpful"

Nic Brown

March 11, 2023

5 out of 5

"The Best place you can go. Helped me out through a hard time and worked with me and they are very nice and very helpful, made it easy for me I couldn't thank them enough. Jessica and Kelly are Awesome."

Weston Ready

October 24, 2022

5 out of 5

"Personable and authentic. Great communication."

Cindi Schoen

October 13, 2022

5 out of 5

"Jessica and her team are awesome. Highly recommend!"

Smileys Queen

June 12, 2022

5 out of 5

"Kelly is amazing we have only been with State Farm for a couple of years, Kelly has communicated so well with us. Helped us save money make the transition from Farmers a smooth process."

Eliabeth Thomas

June 10, 2022

5 out of 5

"Staff takes their time and answering your questions with informative information. They return calls quickly and are always dry professional."

Danielle Kinsey

June 10, 2022

5 out of 5

"Mr. Dodge here at State Farm really helped me out! If your looking for Auto, Home or Life insurance, he really knows what he’s doing! Highly recommend! Thank you so much."

Shannon Blackwell

June 9, 2022

5 out of 5

"Best customer experience I’ve had with insurance and Mr. Dodge was easy to talk to and he always gets back to you in a timely manner"

Cindy Dodge

June 8, 2022

5 out of 5

""Justin was very professional and informative when I was asking questions about auto insurance coverages ""

Dawn Bell

June 8, 2022

5 out of 5

"Justin was very friendly & easy to work with when I came in to check on auto insurance. He helped me find exactly what I was needing"

Monika Adams

May 13, 2022

5 out of 5

"My representative Justin Dodge is absolutely incredible. He was so patient while my car was in the shop and very helpful with any questions i had about insurance. Highly communicative and efficient at what he does every day. I would 100% recommend Justin at State Farm, amazing rates and wonderful customer service!"

Marisa Garcia

April 7, 2022

5 out of 5

"Thank you Jessica and team! You have been amazing and I’d never trust anyone else with my insurance."

Danny Reavis

April 3, 2022

5 out of 5

"Couldn't ask for a better group of people. Always more than happy to help in any way possible. Y'all are AWESOME. Keep up the great job."

Julie Henson

April 1, 2022

5 out of 5

"I had a great experience talking with Justin Dodge a couple weeks ago about my auto policy. He explained the coverages very well and he got me interested in Life insurance so I’ll definitely be going to him for that as well!"

Herb Huber

March 31, 2022

5 out of 5

"Excellent customer service. Community focused."

Amber Youngblood

March 31, 2022

5 out of 5

"Friendly, prompt and works hard to save our family money."

gamer boy

March 31, 2022

5 out of 5

"Justin Dodge was able to find me the appropriate coverages for my auto insurance and it was the best customer service I’ve had in an insurance office"

Melissa Dodge

March 31, 2022

5 out of 5

"Justin helped me out so much with auto and renters insurance. Great customer service and helped me get the coverages that fit both my budget and needs"

Zac Murray

March 8, 2022

5 out of 5

"Jessica has been great to work with! She is very attentive to all of my insurance needs. I’d recommend her to anybody looking for great insurance for a great price!"

Travis Jemela

March 7, 2022

5 out of 5

"Jessica was amazing. Saved me money and got back in a timely manner. Great Service!"

Elena Cadena

November 15, 2021

5 out of 5

"State Farm Representative Taylor, was so amazing in helping me with the transition of all of my vehicles, including an RV. I was shocked of all the savings I received. She walked me through each vehicle individually and the savings I was getting for each vehicle, I was speechless! Any questions I had, she was ready with an answer. No hesitation on the answers, she knew what she was talking about, very professional, and most of all patient. She was on top of it...Thank you Taylor!"

Kacey Scolley

October 5, 2021

5 out of 5

"I’ve been with State Farm for years and I know I can trust them. Absolutely adore Taylor, she will do whatever she can to assist you with the biggest smile on her face."

Lauren Sternadel

October 5, 2021

5 out of 5

"I was talking with Taylor and with any question I had she was very knowledgeable and super nice to talk to. She made everything go so smooth and easy!"

What our customers say about us...

KJ4ZOY

August 3, 2023

5 out of 5

"I am writing to compliment Jessica Runnels State Farm Agency. A couple of years ago, my wife and I moved to the Austin metropolitan area from another state. We needed to have a local insurance agency. I picked a link in the State Farm website, that I thought was just taking me to their headquarters customer service group. I was actually connected to Ms. Runnels brokerage. I wasn't sure to begin with...I live North of Austin, they are South. But after I received profession, accurate, cordial and useful service from the Staff, I was glad I landed here. I trust them. While writing, I'd like so specifically compliment Kelly H. She is now my go to for what I worry about are problems. Kelly 'fixes' everything, or provides ideas to structure my service quickly, confidently, professionally and with a smile. I'm sure her value is appreciated, but particularly as a retired corporate manager in a face the public position, I would be remiss if I didn't call her out for specific commendation. I'm a long term customer. They've earned it."

stepfone montgomery

April 19, 2023

5 out of 5

"This is one of the best agencies I have ever had the privilege of doing business with. Very attentive, the highest customer service and professionalism ever experienced. If you are looking for insurance, this is the place."

paul autrey

April 18, 2023

5 out of 5

"Great group of people, always very helpful"

Nic Brown

March 11, 2023

5 out of 5

"The Best place you can go. Helped me out through a hard time and worked with me and they are very nice and very helpful, made it easy for me I couldn't thank them enough. Jessica and Kelly are Awesome."

Weston Ready

October 24, 2022

5 out of 5

"Personable and authentic. Great communication."

Cindi Schoen

October 13, 2022

5 out of 5

"Jessica and her team are awesome. Highly recommend!"

Smileys Queen

June 12, 2022

5 out of 5

"Kelly is amazing we have only been with State Farm for a couple of years, Kelly has communicated so well with us. Helped us save money make the transition from Farmers a smooth process."

Eliabeth Thomas

June 10, 2022

5 out of 5

"Staff takes their time and answering your questions with informative information. They return calls quickly and are always dry professional."

Danielle Kinsey

June 10, 2022

5 out of 5

"Mr. Dodge here at State Farm really helped me out! If your looking for Auto, Home or Life insurance, he really knows what he’s doing! Highly recommend! Thank you so much."

Shannon Blackwell

June 9, 2022

5 out of 5

"Best customer experience I’ve had with insurance and Mr. Dodge was easy to talk to and he always gets back to you in a timely manner"

Cindy Dodge

June 8, 2022

5 out of 5

""Justin was very professional and informative when I was asking questions about auto insurance coverages ""

Dawn Bell

June 8, 2022

5 out of 5

"Justin was very friendly & easy to work with when I came in to check on auto insurance. He helped me find exactly what I was needing"

Monika Adams

May 13, 2022

5 out of 5

"My representative Justin Dodge is absolutely incredible. He was so patient while my car was in the shop and very helpful with any questions i had about insurance. Highly communicative and efficient at what he does every day. I would 100% recommend Justin at State Farm, amazing rates and wonderful customer service!"

Marisa Garcia

April 7, 2022

5 out of 5

"Thank you Jessica and team! You have been amazing and I’d never trust anyone else with my insurance."

Danny Reavis

April 3, 2022

5 out of 5

"Couldn't ask for a better group of people. Always more than happy to help in any way possible. Y'all are AWESOME. Keep up the great job."

Julie Henson

April 1, 2022

5 out of 5

"I had a great experience talking with Justin Dodge a couple weeks ago about my auto policy. He explained the coverages very well and he got me interested in Life insurance so I’ll definitely be going to him for that as well!"

Herb Huber

March 31, 2022

5 out of 5

"Excellent customer service. Community focused."

Amber Youngblood

March 31, 2022

5 out of 5

"Friendly, prompt and works hard to save our family money."

gamer boy

March 31, 2022

5 out of 5

"Justin Dodge was able to find me the appropriate coverages for my auto insurance and it was the best customer service I’ve had in an insurance office"

Melissa Dodge

March 31, 2022

5 out of 5

"Justin helped me out so much with auto and renters insurance. Great customer service and helped me get the coverages that fit both my budget and needs"

Zac Murray

March 8, 2022

5 out of 5

"Jessica has been great to work with! She is very attentive to all of my insurance needs. I’d recommend her to anybody looking for great insurance for a great price!"

Travis Jemela

March 7, 2022

5 out of 5

"Jessica was amazing. Saved me money and got back in a timely manner. Great Service!"

Elena Cadena

November 15, 2021

5 out of 5

"State Farm Representative Taylor, was so amazing in helping me with the transition of all of my vehicles, including an RV. I was shocked of all the savings I received. She walked me through each vehicle individually and the savings I was getting for each vehicle, I was speechless! Any questions I had, she was ready with an answer. No hesitation on the answers, she knew what she was talking about, very professional, and most of all patient. She was on top of it...Thank you Taylor!"

Kacey Scolley

October 5, 2021

5 out of 5

"I’ve been with State Farm for years and I know I can trust them. Absolutely adore Taylor, she will do whatever she can to assist you with the biggest smile on her face."

Lauren Sternadel

October 5, 2021

5 out of 5

"I was talking with Taylor and with any question I had she was very knowledgeable and super nice to talk to. She made everything go so smooth and easy!"