State Farm® Insurance Agent Jessica Runnels

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Mr B

May 5, 2025

5 out of 5

"I love them and will be with them forever. The professionalism and kindness is out of this world"

We responded:

"Thank you Mr. B for the kind words! We are thrilled to have you as a customer and look forward to taking care of you and your family's insurance needs. Hope you have a wonderful rest of your week and a safe and Happy 4th of July!"

Duronte

February 28, 2025

5 out of 5

"Lori Pasley is a PHENOMENAL State Farm agent!!! My family and I recently to TX and Lori took charge by making sure we were provided with accurate information on homeowners/auto insurance polices. She ensured we received the best rates and made sure we were satisfied. Her skill level of market research and detail is impeccable. Next, Lori’s CUSTOMER SERVICE is unmatched. She always answered all my questions and provided solutions in a timely fashion. I cannot say enough how Lori has held our hands every step of the way and I’m so thankful our paths crossed. Finding good policies and people you can trust can be stressful, but Lori dispelled all those notions. A million thank you’s to State Farm, Jessica Runnels office, and LORI PASLEY!!! Ask for her and I promise you will not regret your decision. Lori deserves high praise for her continuous efforts to satisfy customers needs! Everyone needs a LORI in their life!!! Every time I get to connect with her I’m left with a smile on my face and encouraged. P.S. Five Stars just isn’t enough. Lori is A+ in my book :)"

We responded:

"Thank you Duronte for such amazing feedback! We absolutely love having Lori Pasley on our team and are thrilled to hear that you had a pleasant experience. You brightened our day, and we look forward to helping you with all of your insurance needs - present and future. Thank you again for your business. We sincerely appreciate it!"

Viviana D

July 2, 2024

5 out of 5

"I’ve recently moved from Los Angeles to Texas. I’ve been with State Farm for quite some time, so I did some research on a new agent following my move. I want to give a huge shout out to Justin, who’s been helping me transfer my CA policies, set up Drive & Save and everything in between! He’s responsive, polite, and just plain awesome. Thank you, Justin!"

We responded:

"Thank you Viviana for the amazing review! I'm elated to hear that Justin has helped make transiting your State Farm insurance policies from California to Texas a pleasant experience. We look forward to helping you with all of your future insurance needs and WELCOME TO TEXAS! "

KOLLIN HAMILTON

June 28, 2024

5 out of 5

"I have had my business with them for many years. Lori, is my favorite customer service rep. I know she's newer here, but she has many years experience with State Farm!"

We responded:

"Hi Kollin! Thank you so much for your amazing review! We love seeing the positive feedback and know that Lori appreciates your kind words as well. Hope that you have a wonderful rest of your week!"

kamry allison

June 27, 2024

5 out of 5

"Justin provided excellent service. Highly recommend."

We responded:

"Thank you Kamry! Justin is an awesome asset to our team and it's great to hear that you feel the same. "

Charity Selsor

June 26, 2024

5 out of 5

"Amazing team at State Farm. Kelly helped me out with all the details to get my car insured and sent over the policy number and ID cards lickety split. Great experience, team and people. Thanks again Kelly."

We responded:

"Thank you Charity for taking a minute to leave such a pleasant review. We sincerely appreciate your business and are pleased to hear that you had such a great experience with Kelly! We look forward to assisting you with all of your insurance needs and hope that you have a wonderful rest of your week!"

Lindsie Winkler

June 13, 2024

5 out of 5

"Hands down the best insurance agents ever. Kelly is quick to respond, always has an answer and quite literally the sweetest person! Thank you guys for your well rounded team who make insurance changes, questions and so on not feel like a hassle to ask!"

We responded:

"Thank you Lindsie for sharing such a positive review about the service that you received from Kelly! Our team understands the importance of being able to respond quickly to our customers' needs and strive to ensure that we handle everything in a timely manner. We are always happy to help with all of your insurance needs and sincerely appreciate your business! Thank you again and hope you have a wonderful weekend! "

Presley Tuch

February 17, 2024

5 out of 5

"Jessica and her team go above and beyond to get things done."

We responded:

"Thank you Tuch Family! We appreciate you trusting us to properly insure your assets and take care of your insurance needs."

Laura Bartleson

January 19, 2024

5 out of 5

"Friendly and knowledgeable team... always ready to answer questions & take care of needs!!"

We responded:

"Thank you so much Laura for leaving us a review! We really appreciate your positive feedback and are always more than happy to help you with your insurance needs! Thank you for your business."

Michelle Beachum

January 19, 2024

5 out of 5

"Justin was very knowledgeable and helpful!"

We responded:

"Hi Michelle! Thank you so much for taking the time to leave such an awesome review. So glad to hear that Justin was able to help you with your insurance needs! We sincerely appreciate your business and hope you have a wonderful rest of your week!"

Rayne Hobbs

January 19, 2024

5 out of 5

"Absolute best customer service!"

We responded:

"Thank you Rayne for your feedback! Customer service is extremely important to us and are happy to help anytime. Hope you have a wonderful weekend!"

Carly Comroe

January 19, 2024

5 out of 5

"Justin rocks"

We responded:

"Thank you Carly for the 5-star review! We think Justin rocks as well and know that he sincerely appreciates the recognition. "

Amado Jaramillo

January 18, 2024

5 out of 5

"Great service always there for my needs on insurance whether it is to remove a policy or any policy they always respond on a timely manner. Thank you."

We responded:

"Thank Amado for taking the time to provide us with amazing feedback and a 5-star review! We sincerely appreciate your business and look forward to chatting with you again soon! "

Alvin Hix

March 11, 2025

5 out of 5

"Justin Dodge and the entire staff at this office are PHENOMENAL. They took care of me from the day I called and got a quote to now. They were able to drop my insurance $300.00 dollars. Thank you, Thank you, Thank you. These people are the best in the business."

We responded:

"Wow! Thank you Alvin, for taking the time to leave us such a wonderful review! Providing our customers with the utmost service is absolutely one of our top priorities, and hearing that we were also able to save you money on your insurance is definitely the icing on the cake. We're beyond excited to have you as our customer and look forward to assisting with all your insurance needs. Hope you have a wonderful weekend and thank you again, from all of us here at Jessica Runnels State Farm!"

Brianna Walsh

February 14, 2025

5 out of 5

"Highly recommend. Cut our auto insurance premium in half - literally. Justin always answers my calls or emails quickly and is super nice."

We responded:

"Thank you for the fantastic review! Our team works hard to provide the best experience possible and it means a lot to us to hear that Justin was so helpful and responsive. Not to mention that we were also able to save you money on your auto insurance! Win, win! We look forward to assisting you with all your insurance needs and hope that you have a wonderful weekend! "

Mae D

January 15, 2025

5 out of 5

"Justin Dodge was able to quickly get my renter's insurance for me. His responses to my questions were immediate also. Great to work with and highly recommend!"

We responded:

"Hi Mae! Thank you so much for taking the time to provide such amazing feedback. We are thrilled to hear that Justin was able to assist you with your renters insurance needs and appreciate you recommending him to others. Hope you have a wonderful rest of your week!"

Jeff Long

June 28, 2024

5 out of 5

"Great people giving top-notvh service. And saved me a bunch of money when we switched to State Farm!"

We responded:

"Thank you Jeff for the amazing 5-star review! We are always pleased when we're able to offer our customers insurance coverage that not only fits your needs, but also saves you money! Thank you again for your business. We sincerely appreciate it."

Mike Hoes

June 28, 2024

5 out of 5

"I came in to this State Farm office and was assisted by Lori Pasley, who was super friendly, and helped me with my auto insurance policy. I was very impressed by her knowledge and professionalism, and she is a just a super sweet person who makes you feel welcome. Superb customer service! Thank you Lori!"

We responded:

"Thank you Max for the amazing review and the kind words about Lori Pasley! We absolutely understand the importance of providing great customer service and try our best to make sure our customers are well taken care of. We appreciate your business and thank you again for taking the time to share feedback on your experience!"

Sunshine Wigglefoot

June 26, 2024

5 out of 5

"I have never seen a more dedicated, efficient & hard working team as the Jessica Runnels Agency!"

We responded:

"Thank you so much for your kind words! We sincerely appreciate your business and are here to help in any way we can. "

Cindy Dodge

June 16, 2024

5 out of 5

""Justin was very professional and informative when I was asking questions about auto insurance coverages ""

We responded:

"Thank you Cindy for taking the time to leave such a positive review! Justin works hard to make sure our customer's auto insurance questions are answered. Reading your positive feedback brightened our day! Thank you again for your business."

Gavin Haehnel (Val)

June 11, 2024

5 out of 5

"Do I recommend this place AND the insurance? ABSOLUTELY! Y'all need to get on board with StateFarm mama Lori 8f you guys do though! She got me set straight with the best savings on my Ole 2001 Expedition at 20 and plus you get this cool little Bluetooth device to earn MORE savings?!?!? You guys are missing out if you aren't with them here."

We responded:

"Thank you Gavin for your kind words! Lori is most definitely an amazing asset on our team and we appreciate you sharing your positive experience regarding insurance on your Expedition so that everyone else knows as well! Thank you again for your business!"

Sherri Hendricks

February 2, 2024

5 out of 5

"Lori Pasley is one of the nicest most helpful and compassionate salesman I have come across in a long time. She went over and above to assist with all aspects of my insurance needs."

We responded:

"Thank you Sherri for such a heart-warming review! Lori Pasley most certainly has a heart of gold and sincerely cares about our customers. We are beyond blessed to have her as part of our team and are so glad that she was able to get everything taken care of for you. Thank you for your business and welcome to our State Farm family!"

Laura Schenke

January 19, 2024

5 out of 5

"Hats off to Justin Dodge! Justin has been incredibly helpful in assisting me with my auto & renters insurance. He is proactive in addressing any issues that may arise. He has made dealing with insurance hassle-free. Highly recommend!"

We responded:

"Thank you Laura for such kind words! We're so glad to hear that you had such a positive experience working with Justin and that he was able to get your auto and renters insurance needs all taken care of. Thank you for your business and we hope you have a wonderful day!"

Halsey Taylor

January 19, 2024

5 out of 5

"We trust them with all of our home and car insurance needs. Every time we need to update our policy, working with them has been a great experience. I would highly recommend!"

We responded:

"Thank you Halsey for the stellar review! We are elated to hear that you had a great experience and are always here to help with your insurance needs anytime you need it! We sincerely appreciate your business and also appreciate you recommending us to others."

Vanessa b p

January 18, 2024

5 out of 5

"This team has been very helpful to us, if we have questions, they respond to us very fast."

We responded:

"Thank you Vanessa! We appreciate you taking the time to leave us such a fantastic review. We are always happy to help and sincerely appreciate your business! "