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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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SadieBug Sims

June 9, 2026

5  out of  5
rating by SadieBug Sims
"Serves was great. Very helpful and kind"
We responded:
"Thank you for your feedback! We're glad to hear that you found our service helpful and kind. If you have any more questions or need assistance, feel free to reach out."
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Ricky Conner

May 22, 2026

5  out of  5
rating by Ricky Conner
"The young lady who helped me was very knowledgeable and took care of all my needs. I hope to eventually bring all my insurance needs to your office. Thank you"
We responded:
"Thank you, Ricky, for your kind words. We're glad to hear that our team member was able to assist you effectively. I know she will take great care of you and look forward to helping you with all your insurance needs in the future! Hope you have a wonderful holiday weekend!"
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Michael Shelton

May 18, 2026

5  out of  5
rating by Michael Shelton
"They saved me so much money. I almost didn't believe at first that my payment could be so low."
We responded:
"Thank you, Michael, for sharing your experience! It's great to hear that we could help you save money on your insurance payments. Hope that you have a fantastic rest of your week, and if you have any more questions or need further assistance, feel free to reach out."
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Eliezer Lugo

May 18, 2026

5  out of  5
rating by Eliezer Lugo
"Muy buena atencion"
We responded:
"¡Gracias por su reseña de 5 estrellas! Nos alegra saber que recibió un excelente servicio al cliente y esperamos poder ayudarle con todas sus necesidades de seguros. ¡Gracias de parte de todo el equipo de Jessica Runnels State Farm!"
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Pawan Sawant

April 3, 2026

5  out of  5
rating by Pawan Sawant
"Lowest cost quote, great customer service!"
We responded:
"We appreciate your feedback! It’s great to know you received an affordable quote and had excellent customer service throughout the insurance process. Should you have any questions or need assistance in the future, please don’t hesitate to reach out, and on behalf of everyone at Jessica Runnels State Farm, thank you for choosing us for your insurance needs!"
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Yash Panse

April 2, 2026

5  out of  5
rating by Yash Panse
"I’ve had the pleasure of working with Lori Pasley at State Farm, and she has been absolutely outstanding. From the very beginning, Lori has been extremely helpful, highly responsive, and incredibly patient with all of my questions and needs.
She truly makes the entire insurance process easy and stress-free. Whether I needed clarification on coverage, quick updates, or assistance with policy details, Lori was always there with clear, friendly guidance. Her professionalism combined with her genuine care makes her a fantastic agent to work with.
I highly recommend Lori Pasley to anyone looking for an insurance agent who goes above and beyond. She’s the kind of professional who makes you feel valued and supported every step of the way. Thank you, Lori—you’re amazing at what you do!"
We responded:
"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Lori was able to answer all of your questions and that her outstanding service helped to ensure that you had a pleasant experience throughout the entire insurance process. Lori truly cares about her clients and it’s wonderful to know her dedication and professionalism made such a positive impact. I'll be sure to share your compliments with her. If you ever need anything else, please don’t hesitate to reach out. Thanks again for your business - from all of us here at Jessica Runnels State Farm!"
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Nylar ralyN

March 18, 2026

5  out of  5
rating by Nylar ralyN
"Professional 👌 Communication 👌

This agency is probably the best I have ever dealt with. On top of the A+ service, when I called back after 2 weeks expecting my quote to increased, or have to do a new one. It actually reduced almost 10%.

Cant ask for more.

Justin who managed my quote and policy is great 👍"
We responded:
"Thank you, Nylar, for your kind words and for sharing your experience with us. Seeing your 5-star review absolutely made my day! We're ecstatic to hear that Justin provided you with excellent service and that your auto quote was even better than expected! We appreciate your business and look forward to continuing to assist you!"
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C “Godisgood!” Ruiz

March 6, 2026

5  out of  5
rating by C “Godisgood!” Ruiz
"Lori was so helpful and got me to a great quote. Left GEICO of 17 years they just couldn’t match."
We responded:
"Thank you for sharing your experience! It's so great to hear that she was able to assist you with an insurance quote that worked best for you. We also appreciate your trust in Jessica Runnels State Farm, especially after 17 years with GEICO. Thank you again for your business and we hope you have a wonderful rest of your week!
"
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Ian Vonschulze

February 14, 2026

5  out of  5
rating by Ian Vonschulze
"Justin was extremely informative and helpful throughout the process of switching policies."
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Bill Schooley

January 6, 2026

5  out of  5
rating by Bill Schooley
"Miriam was my agent, she did a very professional job and was a delight to work with. She deserves a raise in my opinion. I will tell folks about this experience."
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Pam Hickl

November 17, 2025

5  out of  5
rating by Pam Hickl
"Agent Lori was personable and listened to my needs, unlike my prior agent who did not even return my call. She explained everything really well and found a solution for my needs. I am grateful."
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Chelsea Mayfield

November 14, 2025

5  out of  5
rating by Chelsea Mayfield
"Lori walked me through the whole process and was always available to answer any of my questions. She was a pleasure to work with!"
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Sandra Lopez

November 13, 2025

5  out of  5
rating by Sandra Lopez
"I just started my auto and renters insurance with State Farm. And Mr. Ariel Vazquez was very helpful and he is the reason we chose state farm."
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Tiger Leaton

November 5, 2025

5  out of  5
rating by Tiger Leaton
"Justin was very helpful. He clearly outlined the features of options and helped set everything up. I recommend him for clear communication and going out of his way to make sure everything was set up."
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Mayra Reyes

November 4, 2025

5  out of  5
rating by Mayra Reyes
"It was my first time changing insurances and Justin, our agent, walked me through it easily. Very communicative wether phone, email, or text and he answered all my questions thoroughly. I highly recommend State Farm."
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Bryan Gonzales

October 26, 2025

5  out of  5
rating by Bryan Gonzales
"Had the pleasure of working with Justin Dodge, very professional, efficient, and skillful. Available at a moment’s notice when needed help quoting my home and car insurance. Highly recommended agent for all your insurance needs!"
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angel Mejia

October 22, 2025

5  out of  5
rating by angel Mejia
"10/10 service"
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James Barron

October 4, 2025

5  out of  5
rating by James Barron
"Justin was very helpful with all my questions even answering questions about my other insurances instead of pawning me off on them. Ultimately switched my insurances and it was the best thing I've done in a while I'm saving tons of money."
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Mr B

May 5, 2025

5  out of  5
rating by Mr B
"I love them and will be with them forever.
The professionalism and kindness is out of this world"
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Alvin Hix

March 11, 2025

5  out of  5
rating by Alvin Hix
"Justin Dodge and the entire staff at this office are PHENOMENAL. They took care of me from the day I called and got a quote to now. They were able to drop my insurance $300.00 dollars. Thank you, Thank you, Thank you. These people are the best in the business."
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Duronte

February 28, 2025

5  out of  5
rating by Duronte
"Lori Pasley is a PHENOMENAL State Farm agent!!! My family and I recently to TX and Lori took charge by making sure we were provided with accurate information on homeowners/auto insurance polices. She ensured we received the best rates and made sure we were satisfied. Her skill level of market research and detail is impeccable. Next, Lori’s CUSTOMER SERVICE is unmatched. She always answered all my questions and provided solutions in a timely fashion. I cannot say enough how Lori has held our hands every step of the way and I’m so thankful our paths crossed. Finding good policies and people you can trust can be stressful, but Lori dispelled all those notions. A million thank you’s to State Farm, Jessica Runnels office, and LORI PASLEY!!! Ask for her and I promise you will not regret your decision. Lori deserves high praise for her continuous efforts to satisfy customers needs! Everyone needs a LORI in their life!!! Every time I get to connect with her I’m left with a smile on my face and encouraged.

P.S. Five Stars just isn’t enough. Lori is A+ in my book :)"
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Brianna Walsh

February 14, 2025

5  out of  5
rating by Brianna Walsh
"Highly recommend. Cut our auto insurance premium in half - literally. Justin always answers my calls or emails quickly and is super nice."
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Mae D

January 15, 2025

5  out of  5
rating by Mae D
"Justin Dodge was able to quickly get my renter's insurance for me. His responses to my questions were immediate also. Great to work with and highly recommend!"
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Viviana D

July 2, 2024

5  out of  5
rating by Viviana D
"I’ve recently moved from Los Angeles to Texas. I’ve been with State Farm for quite some time, so I did some research on a new agent following my move. I want to give a huge shout out to Justin, who’s been helping me transfer my CA policies, set up Drive & Save and everything in between! He’s responsive, polite, and just plain awesome. Thank you, Justin!"
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Jeff Long

June 28, 2024

5  out of  5
rating by Jeff Long
"Great people giving top-notvh service. And saved me a bunch of money when we switched to State Farm!"