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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Crystal Pardini

July 11, 2026

5  out of  5
rating by Crystal Pardini
"Jessica and Justin are so very helpful and they're super friendly and professional!
Justin took the time to answer all my questions and made adjustments to my policy to fit my needs and he was very polite and courteous the whole time."
We responded:
"Thank you so much for the amazing 5-star Google review! We’re so glad to hear Jessica and Justin were helpful, friendly, and professional— polite, courteous, and thorough is exactly how we aim to show up every time!

We also love hearing that Justin was able to answer your questions as well as make the necessary adjustments to ensure that your insurance policy fits your needs!

From all of us at Jessica Runnels State Farm— thank you for your business and we hope you have a wonderful rest of your week!"
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Joel Estes

July 8, 2026

5  out of  5
rating by Joel Estes
"Very. Professional"
We responded:
"Thank you so much for the great Google review! We truly appreciate you choosing Jessica Runnels State Farm for your insurance needs and hope to be of help anytime you need us! ⭐️"
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Patricia McDonald

July 2, 2026

5  out of  5
rating by Patricia McDonald
"Gaby Castanon at State Farm is our State Farm go-to in Bastrop. She is the epitome of professionalism and is very patient, efficient, responsive and helpful. We highly recommend Gaby and her team to everyone!!"
We responded:
"Wow—thank you so much for the amazing Google review and for all of the positive feedback about Gaby! We also think she's pretty amazing and are glad to have her on our team!

We really appreciate the recommendation—thank you from all of us here at Jessica Runnels State Farm!"
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Nathan Lyle

June 29, 2026

5  out of  5
rating by Nathan Lyle
"I’ve had insurance with Jessica and State Farm for a couple years now and have had nothing but good experiences, her team is prompt with answers to my questions with whether it’s updating policy info or a quote for something. 10/10"
We responded:
"Thank you so much for the amazing review! Thrilled that our team here at Jessica Runnels State Farm has made sure that you have had nothing but the best experience!

And thank you for the shoutout to our team for being quick with answers and helping with everything from policy updates to quotes - we do our best to try to provide a fast response every time!

Again, thank you for the stellar review! We appreciate you and your business - and a special thank you to you for tagging along throughout my insurance journey over the years. You've trusted me with your all of insurance needs and that means the world to me! ❤️"
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SadieBug Sims

June 9, 2026

5  out of  5
rating by SadieBug Sims
"Serves was great. Very helpful and kind"
We responded:
"Thank you for your feedback! We're glad to hear that you found our service helpful and kind. If you have any more questions or need assistance, feel free to reach out."
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Ricky Conner

May 22, 2026

5  out of  5
rating by Ricky Conner
"The young lady who helped me was very knowledgeable and took care of all my needs. I hope to eventually bring all my insurance needs to your office. Thank you"
We responded:
"Thank you, Ricky, for your kind words. We're glad to hear that our team member was able to assist you effectively. I know she will take great care of you and look forward to helping you with all your insurance needs in the future! Hope you have a wonderful holiday weekend!"
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Michael Shelton

May 18, 2026

5  out of  5
rating by Michael Shelton
"They saved me so much money. I almost didn't believe at first that my payment could be so low."
We responded:
"Thank you, Michael, for sharing your experience! It's great to hear that we could help you save money on your insurance payments. Hope that you have a fantastic rest of your week, and if you have any more questions or need further assistance, feel free to reach out."
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Eliezer Lugo

May 18, 2026

5  out of  5
rating by Eliezer Lugo
"Muy buena atencion"
We responded:
"¡Gracias por su reseña de 5 estrellas! Nos alegra saber que recibió un excelente servicio al cliente y esperamos poder ayudarle con todas sus necesidades de seguros. ¡Gracias de parte de todo el equipo de Jessica Runnels State Farm!"
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Pawan Sawant

April 3, 2026

5  out of  5
rating by Pawan Sawant
"Lowest cost quote, great customer service!"
We responded:
"We appreciate your feedback! It’s great to know you received an affordable quote and had excellent customer service throughout the insurance process. Should you have any questions or need assistance in the future, please don’t hesitate to reach out, and on behalf of everyone at Jessica Runnels State Farm, thank you for choosing us for your insurance needs!"
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Yash Panse

April 2, 2026

5  out of  5
rating by Yash Panse
"I’ve had the pleasure of working with Lori Pasley at State Farm, and she has been absolutely outstanding. From the very beginning, Lori has been extremely helpful, highly responsive, and incredibly patient with all of my questions and needs.
She truly makes the entire insurance process easy and stress-free. Whether I needed clarification on coverage, quick updates, or assistance with policy details, Lori was always there with clear, friendly guidance. Her professionalism combined with her genuine care makes her a fantastic agent to work with.
I highly recommend Lori Pasley to anyone looking for an insurance agent who goes above and beyond. She’s the kind of professional who makes you feel valued and supported every step of the way. Thank you, Lori—you’re amazing at what you do!"
We responded:
"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Lori was able to answer all of your questions and that her outstanding service helped to ensure that you had a pleasant experience throughout the entire insurance process. Lori truly cares about her clients and it’s wonderful to know her dedication and professionalism made such a positive impact. I'll be sure to share your compliments with her. If you ever need anything else, please don’t hesitate to reach out. Thanks again for your business - from all of us here at Jessica Runnels State Farm!"
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Nylar ralyN

March 18, 2026

5  out of  5
rating by Nylar ralyN
"Professional 👌 Communication 👌

This agency is probably the best I have ever dealt with. On top of the A+ service, when I called back after 2 weeks expecting my quote to increased, or have to do a new one. It actually reduced almost 10%.

Cant ask for more.

Justin who managed my quote and policy is great 👍"
We responded:
"Thank you, Nylar, for your kind words and for sharing your experience with us. Seeing your 5-star review absolutely made my day! We're ecstatic to hear that Justin provided you with excellent service and that your auto quote was even better than expected! We appreciate your business and look forward to continuing to assist you!"
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C “Godisgood!” Ruiz

March 6, 2026

5  out of  5
rating by C “Godisgood!” Ruiz
"Lori was so helpful and got me to a great quote. Left GEICO of 17 years they just couldn’t match."
We responded:
"Thank you for sharing your experience! It's so great to hear that she was able to assist you with an insurance quote that worked best for you. We also appreciate your trust in Jessica Runnels State Farm, especially after 17 years with GEICO. Thank you again for your business and we hope you have a wonderful rest of your week!
"
Profile photo of Ian Vonschulze

Ian Vonschulze

February 14, 2026

5  out of  5
rating by Ian Vonschulze
"Justin was extremely informative and helpful throughout the process of switching policies."
We responded:
"Thank you for your kind words and 5-star review! We're glad Justin was able to provide you with the information and assistance needed to make your transition over to State Farm a smooth, a pleasant experience. We sincerely appreciate your business and are here to assist you with all your future insurance needs!"
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Bill Schooley

January 6, 2026

5  out of  5
rating by Bill Schooley
"Miriam was my agent, she did a very professional job and was a delight to work with. She deserves a raise in my opinion. I will tell folks about this experience."
We responded:
"Hi Bill! Thank you for your kind feedback! However, it appears this review was intended for a different insurance office, as we don’t have a Miriam here at our location. We appreciate you taking the time to share your experience and hope your message reaches the right team so they she receives the well-deserved recognition."
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Pam Hickl

November 17, 2025

5  out of  5
rating by Pam Hickl
"Agent Lori was personable and listened to my needs, unlike my prior agent who did not even return my call. She explained everything really well and found a solution for my needs. I am grateful."
We responded:
"Hi Pam! Thank you very much for taking a moment to leave such a positive review. We truly appreciate it and are delighted to hear you had a pleasant experience. We are here to help in any way we can and look forward to assisting you with all of your insurance needs!"
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Chelsea Mayfield

November 14, 2025

5  out of  5
rating by Chelsea Mayfield
"Lori walked me through the whole process and was always available to answer any of my questions. She was a pleasure to work with!"
We responded:
"Thank you, Chelsea, for your kind words about your experience with Lori. We're glad she could assist you and make the process smooth. If you have any more questions or need further assistance, feel free to reach out."
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Sandra Lopez

November 13, 2025

5  out of  5
rating by Sandra Lopez
"I just started my auto and renters insurance with State Farm. And Mr. Ariel Vazquez was very helpful and he is the reason we chose state farm."
We responded:
"Thank you for your thoughtful review! Unfortunately, it seems this feedback was meant for another insurance office, as we don’t have a team member by that name. We appreciate you sharing your experience but wanted to be honest in hopes that your kind words and well-deserved praise are able to reach Mr. Ariel Vazquez."
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Tiger Leaton

November 5, 2025

5  out of  5
rating by Tiger Leaton
"Justin was very helpful. He clearly outlined the features of options and helped set everything up. I recommend him for clear communication and going out of his way to make sure everything was set up."
We responded:
"Thank you, Tiger, for your feedback! We're delighted to hear that Justin was able to assist you with your insurance needs and that there was an abundance of communication throughout the process. We sincerely appreciate your recommendation and look forward to serving you as a valued customer!"
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Mayra Reyes

November 4, 2025

5  out of  5
rating by Mayra Reyes
"It was my first time changing insurances and Justin, our agent, walked me through it easily. Very communicative wether phone, email, or text and he answered all my questions thoroughly. I highly recommend State Farm."
We responded:
"Thanks so much, Mayra, for the kind words and recommendation! We're happy Justin could help make your insurance switch a smooth one. Communication is really important to us, so we try our best to stay connected with our customers as much as possible. If you ever have more questions down the road, don’t hesitate to give us a shout!"
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Bryan Gonzales

October 26, 2025

5  out of  5
rating by Bryan Gonzales
"Had the pleasure of working with Justin Dodge, very professional, efficient, and skillful. Available at a moment’s notice when needed help quoting my home and car insurance. Highly recommended agent for all your insurance needs!"
We responded:
"Thank you, Bryan, for your thoughtful feedback regarding your experience with Justin Dodge. We're glad to hear he provided prompt and efficient assistance with your insurance needs. We truly appreciate your business and your recommendation. We look forward to continuing to support you!"
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angel Mejia

October 22, 2025

5  out of  5
rating by angel Mejia
"10/10 service"
We responded:
"Thank you, Angel, for your feedback and the perfect rating! We're glad to hear you had a great experience and look forward to assisting you with insurance needs. If you need anything, please don't hesitate to reach out. "
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James Barron

October 4, 2025

5  out of  5
rating by James Barron
"Justin was very helpful with all my questions even answering questions about my other insurances instead of pawning me off on them. Ultimately switched my insurances and it was the best thing I've done in a while I'm saving tons of money."
We responded:
"Hi James! Thank you so much for your kind words! We're thrilled to hear that Justin was able to assist you thoroughly and provide you with excellent customer service. It's also wonderful that switching your insurance made such a positive difference and helped you save money. We truly appreciate your trust and look forward to continuing to serve all your insurance needs!"
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Mr B

May 5, 2025

5  out of  5
rating by Mr B
"I love them and will be with them forever.
The professionalism and kindness is out of this world"
We responded:
"Thank you Mr. B for the kind words! We are thrilled to have you as a customer and look forward to taking care of you and your family's insurance needs. Hope you have a wonderful rest of your week and a safe and Happy 4th of July!"
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Alvin Hix

March 11, 2025

5  out of  5
rating by Alvin Hix
"Justin Dodge and the entire staff at this office are PHENOMENAL. They took care of me from the day I called and got a quote to now. They were able to drop my insurance $300.00 dollars. Thank you, Thank you, Thank you. These people are the best in the business."
We responded:
"Wow! Thank you Alvin, for taking the time to leave us such a wonderful review! Providing our customers with the utmost service is absolutely one of our top priorities, and hearing that we were also able to save you money on your insurance is definitely the icing on the cake. We're beyond excited to have you as our customer and look forward to assisting with all your insurance needs. Hope you have a wonderful weekend and thank you again, from all of us here at Jessica Runnels State Farm!"
Profile photo of Duronte

Duronte

February 28, 2025

5  out of  5
rating by Duronte
"Lori Pasley is a PHENOMENAL State Farm agent!!! My family and I recently to TX and Lori took charge by making sure we were provided with accurate information on homeowners/auto insurance polices. She ensured we received the best rates and made sure we were satisfied. Her skill level of market research and detail is impeccable. Next, Lori’s CUSTOMER SERVICE is unmatched. She always answered all my questions and provided solutions in a timely fashion. I cannot say enough how Lori has held our hands every step of the way and I’m so thankful our paths crossed. Finding good policies and people you can trust can be stressful, but Lori dispelled all those notions. A million thank you’s to State Farm, Jessica Runnels office, and LORI PASLEY!!! Ask for her and I promise you will not regret your decision. Lori deserves high praise for her continuous efforts to satisfy customers needs! Everyone needs a LORI in their life!!! Every time I get to connect with her I’m left with a smile on my face and encouraged.

P.S. Five Stars just isn’t enough. Lori is A+ in my book :)"
We responded:
"Thank you Duronte for such amazing feedback! We absolutely love having Lori Pasley on our team and are thrilled to hear that you had a pleasant experience. You brightened our day, and we look forward to helping you with all of your insurance needs - present and future. Thank you again for your business. We sincerely appreciate it!"